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Information Technology Assistant


Northwest Georgia Regional Library
Information Technology Assistant

The Information Technology Assistant at NGRL reports to the Technology Services Librarian and is responsible for management of NGRL Internet Lines; NGRL Networks (In-house and Wireless); E-rate Applications & reporting; Responding to assignments from the NGRL Helpdesk; installation, maintenance, update, repair, and troubleshooting of NGRL networks, computers, software, and peripherals; and provision of instruction to staff and patrons. This position requires weekend rotation work.

Duties
Library Information Technology Assistant duties include (but are not limited to):

  • Help plan and participate in instructional programs, such as programs on computer, internet and software usage; provides NGRL staff training; provides train the trainer instruction; LTTC patron programs.
  • Courier computers, equipment, peripherals, network devices, and/or library materials to branch libraries for delivery at least 1 day per week.
  • Reports any major issues and confers with the Technology Librarian and Library Director concerning all aspects of NGRL networking, computer, e-rate, or library information technology issues.
  • Maintains statistical information. Generates quarterly reports; assists the library director in gathering data and preparing statistical reports as needed.
  • Attends workshops, seminars, etc. to stay abreast of developments in library operations and technology.
  • Stays current on new technological procedures, processes, and equipment.
  • Stays current on issues relating to the computer, network systems, and the Internet.
  • Acts as technical contact between NGRL and the Georgia Public Library Service.
  • Makes unscheduled visits to any affiliated library if a technology emergency arises.
  • Confers with the Technology Librarian and Library Director as needed concerning all aspects of technology services.

Education

Minimum Qualifications:
Certification in Computer Information Systems or Networking with 2 years’ work experience in field of computer network systems installation, maintenance, and repair.

Preferred Qualifications:
Associate’s degree in Computer Information Systems, with 2 years’ work experience in the field of computer network systems installation, maintenance, and repair (plus library experience.)

Skills Required
Computer skills:

  • Software installation and upgrades across a network
  • Setup, use and troubleshooting of networks, firewalls, wireless, SIP, internet lines, and phone systems.
  • Computer and peripheral troubleshooting

Customer-service skills:

  • Outgoing, Friendly
  • Polite, patient
  • Service oriented, eager to help
  • Instructional skills:

    • Organized in preparing handouts and designing course content
    • Personable to deliver course content, confident, well spoken (volume and language skills)
    • Patience to work with beginners

    Work Environment

    The library information technology assistant will generally work indoors. Much of the time is spent at desks or computer terminals. Time is also spent in the library van traveling between library branch locations while delivering computers, equipment, or peripherals and/or installing or upgrading the same. Time will be spent standing while delivering class instruction for up to 2 hours at a time. Some tasks may require bending, stretching, reaching and possibly lifting boxes up to 40 lbs.

    To Apply:
    Please e-mail cover letter, resume, and three professional references to ngrljobs@gmail.com. No phone calls, please.

    Northwest Georgia Regional Library System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or genetic information. NGRL is a drug free work environment.

    No phone calls, please.

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